Confirmation of Booking
We ask that all bookings are confirmed in writing.
To simplify this process please use our printed
confirmation form and return it by post or fax
Bookings can be confirmed by e-mail but the room
will not be guaranteed without the signature and
credit card details included on the booking form.
All unconfirmed bookings may be released without
notice at any time prior to arrival unless guaranteed
with a credit/debit card.
Non-arrival policy
Once a booking is confirmed, the room will automatically be held for the entire first night, allowing for late arrival. If you fail to arrive, the full amount of the first night's accommodation will be charged to your card account, as will all subsequent nights booked if we are unable to relet the room at such short notice (maximum 3 nights)
Cancellation Charge
If it becomes necessary for you to cancel a
confirmed booking, the hotel will always endeavour
to resell the room to another customer, in which
case no charge will be made. If, however you cancel
your room less than 48 hours prior to arrival, the
hotel reserves the right to charge for the
accommodation booked.
All cancellations should be made in writing. You will
be given a cancellation number to confirm that the
cancellation has been received and to guarantee
that no charge will be made.
Advance payment of accommodation
If you wish to pay for accommodation for a friend or relative as a surprise gift we ask that all such payments are made by cheque in advance, allowing sufficient time for the cheque to clear prior to the guests arrival. We will still require the guests to provide a credit / debit card on arrival and to enter their pin number for authorisation, as part of our normal check in procedures but no charges will be made unless extras, damage or losses are incurred.
Check-In Time
Bedrooms will be available from 3.00pm (Monday -
Friday) and from 1.30pm (Saturday and Sunday).
Should you wish to arrive earlier please advise our
Reception who will inform the Housekeeping staff.
Every effort will be made to meet early arrival
requests.
A credit / debit card is requested from all
customers as part of our check in procedure, even
if this is not the method that will be used for final
payment (ie cash or account). A valid pin number will
need to be entered for authorisation. We are unable
to complete our check in procedure without a valid
card and a pin entry.
Late arrivals
If you plan to arrive at the hotel after midnight, please inform reception. Although our entrance doors are locked at midnight, a night porter is on duty throughout the night. Please ring the door bell which will set off the night porters pager wherever he is in the building.
Departure
Check out time is 10.30am Mon - Sat, 11am Sunday and Bank Holidays. If you wish to check out later than this please confirm this with Reception on arrival. If you wish to store your luggage for a few hours before you actually leave the hotel, we are happy to provide this service but we are unable to accept responsibility for valuables unless they are declared and placed in our safe.
Safe Deposit Boxes
We are currently installing safe deposit boxes in our bedrooms. If your room does not yet have a safe deposit box, there are additional boxes next to reception that can be operated using your electronic room card. No charge is made for the use of these boxes. Please note, however, that we are unable to accept liability for valuables left within these boxes. If you would like us to put your valuables in our safe or deposit them at the bank please discuss this with our reception staff.
Car Parking
There is a car park for guests use behind the hotel. We do not charge for parking for the duration of your stay but to control unauthorised use and to avoid your car being clamped we ask all guests to give vehicle registration numbers at check in. If you have any further business in Cambridge after you have checked out, we would be grateful if you could vacate the car park for the benefit of our arriving guests, or make arrangements with reception for extending parking. There is a parking fee of £50.00 levied on all unauthorised vehicles.
Smoking within the Hotel
As a result of recent government reports on the much higher than previously believed health risks from passive smoking and our concern for the health, safety and welfare of the majority of our staff and customers who do not smoke the entire interior of the hotel is now non-smoking. For resident guests, smoking in any bedrooms or bedroom corridors will adhere to our bedroom non smoking policy will result in one additional nights accommodation charge being added to your bill together with the cost of cleaning all soft furnishing to remove the odour of tobacco.
Dogs
We regret that we do not allow dogs or any other pets on the premises apart from guide dogs.
Security
For security of all our guests we are very proud to
have installed the very first Legic proximity electronic
door locking system in the UK. To provide even
greater security for guest bedrooms we have
restricted access to bedroom corridors to resident
guests and staff only. The card used to open your
electronic bedroom door lock can also be used to
charge food or drinks to your room account.
Please ensure that you keep this card with you at all
times. If somehow you lose your card, please ensure
that you report this immediately to Reception as you
will be liable for all goods and services charged to
your room account by anyone else using your card,
up until the moment it is reported missing.
The interior and exterior of the hotel is also
monitored by CCTV cameras.
Information
Full details of the services offered by the hotel can be found in the welcome folder in your bedroom. Should you require any further information please do not hesitate to ask Reception.
Restaurant
As our restaurant is very popular we recommend
that you reserve a table when making your
accommodation booking if you wish to dine in the
hotel. Copies of all our menus are included in the
bedroom information folder. No charge is made if
you decide to cancel your booking, although as we
have a reputation for offering some of the best food
in the area, at very modest prices, we will be
surprised if you wish to.
In addition to our restaurant, we also have an all day
Conservatory brasserie serving snacks, cooked
dishes, cream teas etc from 9:30am until 10:00pm.
We do not take reservations for the Conservatory as the tables
are allocated, subject to availability, on arrival.
Company Details
Name and Registered Office:
Arundel House Hotels (Cambridge) Limited
Chesterton Road
Cambridge
CB4 3AN
Company Registered in England & Wales No.1299092
VAT Registration No. 215 1190 08